General Conditions

BOOKING POLICIES

• All bookings can be made online, by phone at +54 2902 491446 or by email through our central reservations office: reservas@miloutdoor.com
• If you wish to make any changes to your booking, we recommend contacting us by phone at +54 2902 491446 or by email at reservas@miloutdoor.com
• Payments made with non-Argentine credit cards will be charged in USD using the USD MEP exchange rate against ARS.

Group Bookings:

• For every 10 passengers, 1 TC or Guide is provided free of charge. This benefit is not cumulative.

Private Service Bookings:

• A 30% deposit of the total booking amount must be paid to confirm the reservation. The remaining balance must be paid at least 3 days before the booking date.

Children's Policy:

• 0 to 3 years old: Free of charge.
• Children over 4 years old: Depending on the product, they may be eligible for special offers. Please check our website or contact us by email.

 

BOOKING CANCELLATION POLICY

• Cancellations made up to 16 days before the scheduled departure date will not incur any penalty (only bank charges, if applicable, will be charged).
• Cancellations made 8 days before the scheduled departure date will incur a penalty equivalent to 50% of the total booking amount.
• Cancellations made less than 3 days before the scheduled departure date will incur a penalty equivalent to 100% of the total booking amount.
• If any payment has been made when cancelling within the applicable notice period, it will be treated as credit towards future bookings.
• Any changes to bookings confirmed through partial or full payment will be subject to the company's availability.

 

IMPORTANT INFORMATION

• All regular programmes begin their pick-up service 15 minutes before the published departure time.
• Privately booked services include private vehicles, but do not include catering services unless otherwise specified.
• Additional transfers from the Airport, Alta Vista and Eolo: price upon request.
• Recommended clothing: Warm and waterproof clothing, gloves, a hat and comfortable footwear.

 

PAYMENT METHODS

• Cash
• Deposits or bank transfers to our Banco Patagonia account, El Calafate branch, CUIT 30-70885103-1; VAT Registered Taxpayer (IVA Responsable Inscripto). Please email the payment receipt together with your booking reference. VALID ONLY FOR DOMESTIC TRANSACTIONS. Please check the USD exchange rate before making payment. All payment receipts must be sent to cuentascorrientes@miloutdoor.com, without exception.